Refunds & Exchanges
If you receive a damaged or wrong order, or there is an issue with the product itself, please contact us at firstname.lastname@example.org with your order number and a photo of the issue. We'll get on it right away!
Depending on the situation, we will send a replacement at no cost or issue a refund to you. Please note that we are unable to refund the original shipping costs.
Lost mail, or package not received yet?
Unfortunately orders can get lost on their way to you - if you have not received your package within a reasonable time frame of the estimated shipping times, please contact us with your order number so we can help!